Frequently Asked Questions (FAQ)
1. Do you sell directly to customers or only wholesale?
We specialize in wholesale, but we also sell to costumers only through the website . Our jewelry is available for retailers and businesses.
2. How can I place an order?
You can browse our collection and contact us directly to place an order. We’ll guide you through the process and discuss pricing and shipping options.
3. Is there a minimum order quantity?
No, we do not require a minimum order amount for wholesale purchases. Please contact us for more details.
4. What payment methods do you accept?
We accept check payments, bank transfers, and wiring. Reach out to us to learn more.
5. Do you ship internationally?
For international orders, please contact us!
6. How long does shipping take?
Shipping times depend on the size of your order and location. We strive to process orders quickly and will provide an estimated delivery time once your order is confirmed.
7. Can I use your product photos on my website or social media?
No, our photos are the property of Kalaja Jewelry and cannot be used without prior written permission.
8. What if I receive a damaged item?
We take great care in packaging our products. However, if you receive a damaged item, please contact us within 48 hours of delivery with photos, and we’ll work with you to resolve the issue.
9. Do you accept returns or exchanges?
Due to the nature of wholesale, all sales are final. However, if there’s an issue with your order, such as a damaged or incorrect item, please let us know as soon as possible.
10. How do I stay updated on new arrivals and special offers?
Follow us on social media and sign up in our website to get the latest updates on new products and exclusive offers!
11. How can I contact you?
You can reach us at:
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Email: jewelry@kalaja.net
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Phone: +1 (347)-430-9487
+1 (914)-433-3286
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Instagram: kalaja_wholesale_jewelry_us